Effective Date: 24th February 2026
Website: www.phantoms2icehockey.co.uk
Organisation Name: Peterborough Phantoms
1. Introduction
These Terms and Conditions (“Terms”) govern your use of this website (“Website”). By accessing and using this Website, you agree to be bound by these Terms. If you do not agree, you must not use this Website.
This Website is operated by [Insert Organisation Name] (“we”, “us”, “our”).
2. Website Purpose
This Website is provided for informational purposes only.
We do not:
Sell products directly through this Website;
Process payments directly through this Website;
Offer user account creation on this Website.
Any purchases, ticketing, streaming services, or other transactions may be processed through third-party platforms or affiliated websites, which will have their own terms and conditions.
3. Streaming Services (Where Applicable)
Where access to live streams or digital broadcasts is provided via affiliated or third-party platforms, the following conditions apply:
3.1 Technical Responsibility
We will not refund for loss of viewing caused by your own technical issues, including but not limited to:
– Poor or unstable internet connection
– Inadequate internet speed
– Device compatibility issues
– Local network problems
It is your responsibility to ensure your equipment and internet connection are suitable before purchasing access.
3.2 Refund Requests
To request a refund:
A complaint must be made on the evening of the game.
You must email: phantoms2media@outlook.co.uk
You must state:
Your full name
The email address used to purchase the streaming code
A clear description of the problem experienced
If the issue is determined to be due to a fault with the Phantoms streaming service and is not resolved within an adequate timeframe (defined as missing more than one full period of hockey), a refund will be issued.
3.3 Refund Conditions
Refunds will not be generated unless requested via email in accordance with Section 3.2.
All refund requests will be investigated on the first working day of the week following the event.
A response will be sent via email as soon as reasonably possible.
Once approved, refunds may take up to 3–4 working days to appear in your bank account.
4. Intellectual Property
All content on this Website, including but not limited to:
Text
Logos
Graphics
Images
Video content
Branding
is the property of [Insert Organisation Name] or used under licence.
You may not reproduce, distribute, modify, or republish any content without prior written consent.
5. Website Availability
We aim to ensure the Website is available at all times. However, we do not guarantee uninterrupted access and reserve the right to suspend, withdraw, or amend the Website without notice.
We are not liable for any loss or damage arising from temporary unavailability of the Website.
6. Third-Party Links
This Website may contain links to third-party websites. We:
Do not control these websites;
Are not responsible for their content;
Do not accept liability for any loss arising from their use.
You access third-party websites at your own risk.
7. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for:
Any indirect or consequential loss;
Loss of data, revenue, profits, or business;
Technical issues outside of our control;
Loss arising from user equipment or internet failures.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or any other liability that cannot be excluded by law.
8. Privacy
Use of this Website is also governed by our Privacy Policy, which explains how we collect and use personal data.
9. Changes to These Terms
We reserve the right to update or amend these Terms at any time. Changes will take effect immediately upon publication on this Website.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.